Message campaigns
Message campaigns and lead follow-up by SMS, email and WhatsApp
Bring every inquiry into one pipeline and reach customers on the channel they actually read.
Problems it solves
Inquiries lost in chats
A WhatsApp question is answered once and then forgotten.
Offers sent to everyone
Or to no one, because choosing who to contact takes too long.
No idea what arrived
Messages go out with no way to see whether they were delivered.
How it works
Leads from walk-ins, referrals, WhatsApp, your website and social channels go into one pipeline, and you can follow each one through to becoming a customer.
Campaigns go to customer segments by email, SMS or WhatsApp. WhatsApp campaigns use approved message templates, and delivery tracking shows what was delivered, with retries for what was not.
From inquiry to repeat buyer
Step 1: An inquiry arrives on WhatsApp and is added to the lead pipeline.
Step 2: The team follows it up until the lead buys and becomes a customer.
Step 3: Later, you choose a customer segment for a new offer.
Step 4: You send the campaign by SMS, email or WhatsApp.
Step 5: Delivery tracking shows what arrived, and failed messages can be retried.
What it includes
One lead pipeline
Walk-ins, referrals, WhatsApp, website and social leads together.
Conversion tracking
Follow a lead from first contact to first sale.
Email, SMS and WhatsApp
Reach customers on the channel that suits them.
Segment-based audiences
Target campaigns using your customer segments.
Delivery tracking and retries
See what was delivered and retry what was not.
Approved WhatsApp templates
Send WhatsApp campaigns with approved message templates.
Campaign experiments
Compare campaign variations to see which works better.
Announcements
Share announcements with your staff and your customers.
Before you start
Prerequisites and limits
- WhatsApp campaigns are sent with approved message templates.
- Only message customers who have agreed to hear from you.
- We confirm the setup for each channel with you before your first campaign.
What changes for your business
For owners
- No inquiry falling through the cracks
- Offers aimed at the customers most likely to respond
- Visibility into what was sent and what landed
For your team
- One list of leads to follow up
- Ready-approved templates for WhatsApp messages
Common questions
Which channels can I use?
Email, SMS and WhatsApp.
Can I send a campaign to only some customers?
Yes. Campaigns go to segments, so an offer reaches the customers it is meant for.
Are more campaign tools planned?
Yes. We are extending the campaign tools. Ask us for the current roadmap in a demo; we only list a feature here once it is available.
Related features
Useful for
Further reading
Stop losing track of inquiries.
Book a free demo and we will show the lead pipeline and campaign tools together.